State-of-the-Art IT Systems
FWU's proprietary system "FILOS" is one of the most advanced front office solutions in the life insurance market. FILOS does not only provide our distribution partners with an efficient platform for policy issuance and administration, but also combines important sales tools such as model calculators, policy illustration and portfolio management functionalities in a single compact, user-friendly tool. With seamlessly integrated real-time underwriting and the introduction of the e-signature on tablets, FILOS makes it possible to issue a completely paperless life insurance policy in real time at the point of sale, within minutes. To improve user experience for our distribution partners, FILOS can also be used on mobile devices. The system is available in several languages such as Arabic, English, Italian and French and offers various calendars, for example Gregorian and Arabic.
By thus improving customer experience and reducing the policy issuance time drastically, FILOS does not only serve as a major differentiator for us as FWU, but also makes a difference as a unique selling proposition for our distribution partners.
Efficiency through seamless integration
The digital end-to-end processes provided by the seamless integration of FILOS into our back office systems do not only majorly reduce issuance time for our distribution partners and their end clients, but also increase data quality during the sales process and radically cut down on administrative and operational costs. Consequently, we are able to manage policies much more efficiently than our competitors.
Combined with low system maintenance costs, FILOS is thus a major driver for efficiency for both us and our distribution partners.